Patient Access and Engagement Specialist
Dedicated to Enhancing Patient Experience at Thrive
Lili is a key member of our administrative team at Thrive, where she specializes in patient access and engagement. With years of experience in customer service and a bachelor’s in counseling and applied psychological science, Lili is committed to ensuring that every patient receives seamless and compassionate care from their very first interaction with our clinic.
Role and Responsibilities
As a Patient Access and Engagement Specialist, Lili is essential in guiding patients through their care journey. Her responsibilities include assisting patients with scheduling appointments and navigating their care options within the community, managing patient communication to ensure timely follow-ups and engagement, addressing questions and concerns with empathy and professionalism, and collaborating with clinicians to ensure smooth care coordination.
Lili takes pride in making every patient feel heard, valued, and supported throughout their experience at our clinic and is happy to help people take a step forward in their mental health journey.
Why Lili Loves Working in Mental Health
Lili is passionate about working in mental health because she believes in the importance of accessible, compassionate care. Lili finds fulfillment in helping patients overcome barriers to treatment and ensuring that each individual receives the support they need to thrive! Being part of a team that makes a real difference in people’s lives and helping make mental health care more accessible for people motivates her daily.
Outside of Work
When not at the clinic, Lili enjoys reading, rewatching Gilmore Girls, going to the gym, and catching up on homework; this helps her recharge, learn, and bring fresh energy and excitement to work every day. Her commitment to patient care extends beyond the workplace, as she continually seeks ways to foster connection in the Omaha mental health community; Lili is doing this by actively pursuing higher education in the mental health field.
Thrive Values:
1. People: I love this value because I’ve always believed that every person’s story matters, no matter where they’ve been or what they’ve gone through. Everyone deserves empathy, grace, and the opportunity to heal. As a future counselor, I want to hold space for people without judgment and help them feel seen and valued.
2. Balance: Balance is something I actively work on in my own self-care, so I connect with this value deeply. Mental health isn’t just about what’s going on in our minds — it’s also about our habits and actions. How we treat and listen to our bodies plays a big part in our mental health journeys.